(BGO) – At the Public Administration Centre of Bac Giang province, there is a small electric monitor on each desk of public servants who receive and handle administrative procedures. Local people, entrepreneurs and investors can evaluate public servants by choosing from one to five golden stars on the device.
Civil servants handle administrative proceduresAt the Public Administration Centre of Bac Giang province.
The civil servants will be evaluated in three criteria: qualifications and ability, communication skills and working method, and spirit and attitude of serving the public. People and investors can grant the golden stars to public servants when all needed procedures are completed. The evaluation will be openly displayed on the monitor and the centre’s portal. To receive five stars for all criteria, public servants must deliver satisfying services. Accordingly, people, entrepreneurs and investors will be assured when coming to the Public Administration Centre where devoted public employees give them clear instructions and quickly handle the procedures in line with their competence.
The monitors evaluating public servants at the provincial Public Administration Centre not only show the local authorities’ willingness to listen to suggestions, but also enhance the supervision by investors and businesspeople. The traditional viewpoint of the state apparatus and familiar behaviours of some public servants must be changed to improve administrative procedures. Public servants need to change the way of thinking and focus on the effectiveness of administrative procedures, instead of tightening management only.
Many people said that, in the process of administrative reform, the evaluation and supervision from businesses and people are very important. Whether administrative procedures are convenient or not depends on the evaluation of businesses and people. It is expected that not only the provincial Public Administration Centre but agencies and localities with “one-stop” units also have similar monitors to evaluate their public servants, thereby helping to improve administrative procedures more effectively.